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Terms & Conditions

 TERMS AND CONDITIONS

General information

Kraft Kenya 
59570 - 00100
N

Nairobi, Kenya 

Tel. +254 750 138 007
Mail: info@kraftkenya.com
Established in 2017

How to shop with us

To make a purchase on kraft.com you must go through 5 steps:

1.     Find the items you want to purchase and place them in the basket.
2.     Enter your personal information
3.     Choose a shipping/payment method
4.     Accept our terms and conditions
5.     Confirm that the details of your order is correct.

Ordering

It is not possible to view past orders by logging on to the website. If you wish to receive a copy of your order confirmation, please send an e-mail to sales@kraftkenya.com.

Reservations

Kraft Kenya makes reservations for price changes. All prices are quoted in KES and include the Kenyan sales tax (VAT) and other duties where applicable.

VAT

If you live outside the Kenya, no sales tax will be charged,  Please bear in mind, however, that you may be liable to taxes and import duties levied by the authorities in your own country.

Check your order confirmation

Upon receipt of your order we will send you a confirmation. We kindly ask you to check all the details and notify us immediately of any errors. If you wish to amend or cancel your order, please contact us by phone +254 750 138 007 or email us at sales@kraftkenya.com

Payment

As a private customer you can use the following:

* M-pesa, PayPal, VISA Electron, MasterCard, American Express

The purchase price will be deducted from your account on the day of dispatch. There can never be deducted a larger amount than what you have approved through the acquisition.

Delay

We aim to dispatch all goods within the lead times stated. Should delivery times be delayed due to production or delivery failures or other circumstances beyond our reasonable control, you will be contacted by Kraft Kenya Support.

Delivery and freight costs

General Conditions:
All orders are fulfilled at our studio in kilimani, Nairobi, Kenya . Delivery time may occur on certain products. This will be stated on the order confirmation we forward with each order. The goods are delivered by carrier or parcel service depending upon weight/size. In principle we aim to deliver all over the world, please note, however, that it may not be possible for us to deliver to all locations.

The exact freight costs for your purchase will be shown in the ordering process.
 

Delivery by courier /Carrier

Generally, we dispatch by our own carrier according to ourregulations and prices at any time. Outside our capacity area or in case parcels exceed our carrier's limits as far as weight or volume is concerned, a different carrier is used.

We reserve the right to not accept foreign orders for locations that involve too large a risk or unreasonably high freight costs.

Damages/Defects

From the moment a carrier attempts to deliver the goods, they are at the customer’s full responsibility. Therefore, we advise you to inspect the parcels for any visible damage before accepting the delivery. If the goods have been damaged during transit, please contact us immediately by mail or phone. If possible, please send us a photo of the damaged item. Please have your receipt and/or delivery note at hand when getting in touch with us.

Should an item be received damaged without your objecting to the carrier, disputes may arise if the damage occurred during transport or due to your own act or neglect and in that case you may not be able to claim compensation/replacement.

Receipt 

Valid receipt is the order confirmation and/or delivery note specifying the purchased items.

Cancellation Rights

According to the Kenyan Consumer Act, you have a cancellation right of 14 days from the date of which you, or any of you specified third party, other than the carrier, get in possession of the goods.
To exercise your right of cancellation, Kraft Kenya 59570-00100, Nairobi, Kenya, must be informed about your decision to withdraw from the contract in an unequivocal statement (eg. letter, or e-mail).
The cancellation right is met if you send your notice of withdrawal before the cancellation right of 14 days has expired.

If you have sent the goods in to cancellation or complaint, you will always receive an e-mail once we have received the product. The e-mail will contain information about the further process of your cancellation/complaint.

Returns

All items returned to Kraft Kenya must be securely packaged.
The goods must be returned without any unnecessary delays, and no later than 14 days from the date in which your notice of withdrawal was sent. The deadline is met if the goods are sent back before the expiry of the 14 days. The return freight to Kraft Kenya is for your own account.
You are liable for any diminished value of the goods resulting from inappropriate handling, other than what is necessary to establish the nature, characteristics and the way the product works. Any diminished value of the goods will be withdrawn your reimbursement. Once returned items are accepted, the cost of the goods is reimbursed to your account.

If you use your right of withdrawal, we will refund all payments received from you, without undue delay and in any event within 14 days from the date we have received notice of your decision to withdraw from this contract. We carry out such reimbursement using the same means of payment as you used for the original transaction.
We may withhold reimbursement until we have received the product, unless you have supplied evidence of having returned it.

If you regret your purchase, the product must be sent to:


Kraft Kenya 
360 Business center 
Kilimani,Nairobi

Kenya

Note! We do not accept packages sent COD (Cash on delivery).

1 years warranty

As a customer at Kraft Kenya you have the right to complain about production defects within a one year period from the date of the purchase on presentation of a valid receipt. This means that, you may have the goods repaired, replaced, get a refund or a price reduction depending upon the specific situation and provided that the right to complain is legitimate. It is a requirement that the complaint is justified and that the defect is not caused by incorrect use of the product or other injurious behavior.

You must complain within “reasonable time” after you have discovered the defect. If you complain within two months after the defect is discovered, the complaint will be timely.

The product must be sent to:

Kraft Kenya 
360 Business center 
Kilimani,Nairobi

Kenya

All items returned to Kraft Kenya must be securely packaged.
Note! We do not accept packages sent COD (Cash on delivery) or similar.

Children and young people under the age of 18

You must be 18 years old or older to purchase products on kraftkenya.com – if you are under the age of 18, consent from your parents is required.

Personal information
Kraft Kenya, 59570-00100 Nairobi, Kenya, is responsible for the information you submit to www.kraftkenya.com. 

We save the information (name, address, phone and e-mail) and use this information to provide the best possible service for you. We only registrate and pass on personal data necessary for delivering the products to you. 

When collecting personal information through our website, we ensure that it always happens with your consent, so that you are informed of exactly what information is collected and why. This data is registered at Kraft Kenya and will be kept for a period of five years. Afterwards the information will be deleted. 

We do not transmit customer information/data encrypted. Any information provided to kraftkenya.com is not transmitted or sold in any way to third parties, and we do not register any sensitive personal information. By subscribing to the newsletter, we register your e-mail address. Your e-mail address is not given to others.

As registered at Kraft Kenya, you always have the right to object to the registration. You also have the right of access to the information saved about you. Information concerning this can be given by contacting Kraft Kenya through e-mail sales@kraftkenya.com. Please contact us if you feel your personal data is not processed according to legislation. 

When you visit kraftkenya.com, the so-called cookies, i.e. information that you have visited our website, are saved. As a consequence, Kraft Kenya will receive information on the number of visitors and which sites are the most popular. Furthermore, this enables us to provide you with more specific and relevant information when you visit kraftkenya.com.

Delete Cookie

In Internet Explorer, cookies are deleted under “Tools”>”Internet Options”>”Delete Cookies”

According to the Kenya Personal Data Act, you have the right to get insight into the personal information registered about you and to object to this registration. If the information is incorrect, incomplete or irrelevant, you have the right to claim cancellation of this. Should you require an amendment of your information or further information, please contact Kraft Kenya at the address above or at sales@kraftkenya.com